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Managed IT
Services

Want to stop reacting to IT problems and start preventing them? We provide proactive maintenance, responsive helpdesk support, and strategic guidance to keep your systems stable and your staff productive.

Managed IT Services

We provide proactive IT support designed to keep your systems reliable, secure, and running smoothly. Our managed services focus on preventing issues before they impact your business, while ensuring fast, practical support when it’s needed.

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Typical managed support includes:

  • Responsive helpdesk support (remote and onsite where required)

  • Continuous monitoring and alerting

  • Patch and update management

  • Endpoint security and backup oversight

  • User onboarding, offboarding, and vendor coordination

On-demand support is also available where appropriate.

Essentials

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  • Hardware and system monitoring (servers and workstations)

  • Operating system patching and update coordination

  • Managed anti-virus protection

  • Alerting for critical system and hardware issues

  • Basic backup status visibility

  • Access to support on an ad-hoc basis when required

Best suited for

Businesses that need essential protection and support as required.

Managed

Includes everything in Essentials, plus:

  • Fully managed endpoint protection (including incident response support)

  • Continuous monitoring and alerting via Datto RMM

  • Unlimited remote helpdesk support

  • User onboarding and offboarding support

  • Patch management across operating systems and supported applications

  • Backup monitoring and restore assistance

Best suited for

Businesses that want to maintained and managed, not just monitored.

Complete

Includes everything in Managed, plus:

  • Managed cybersecurity controls across devices, users, and access

  • Security awareness training using uSecure

  • Ongoing reduction of human-risk and phishing exposure

  • Enhanced security oversight and improvement planning

  • Priority response and escalation handling

  • Strategic guidance aligned to business risk and growth

Best suited for

Businesses that want a comprehensive IT partnership with minimal risk exposure.

  • Yes. We support mixed Mac and Windows environments and apply standards where it makes sense to improve reliability, security, and supportability.

  • Yes. We regularly coordinate with ISPs, software vendors, and third-party providers, including escalation and troubleshooting, to reduce the administrative burden on your team.

  • Yes. Onsite support is available in Brisbane when required, with remote support used wherever possible to resolve issues quickly and minimise disruption.

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    Most issues can be resolved securely via remote support, allowing faster response times and minimal interruption for users. Onsite visits are arranged when hands-on work is needed.

  • Support availability can be tailored based on your requirements. After-hours and priority response options are available where appropriate.

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  • Yes. For businesses that don’t require ongoing managed support, our Essentials plan offers core monitoring services, with support available as required and billed at an hourly rate.

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